Privacy Policy

Overview

This Privacy Policy explains how PropRadar Pty Ltd (ACN 697 007 140) ("we", "us", "our"), which operates Embercabin (the "Service"), collects, uses, discloses, and protects personal information when you use our software and websites. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

Account information you provide when you sign up, such as your name, email, business name, and password.

Business and customer data you enter into the Service, such as bookings, services, schedules, customer and pet records, and payment records. Where this includes other people’s personal information, you are responsible for having the right to provide it to us.

Usage and device data, such as log data, IP address, browser type, and how you interact with the Service, collected to operate, secure, and improve it.

How we use information

To provide, maintain, and secure the Service; to process bookings and payments; to provide customer support; and to send service-related communications.

To improve and develop features, and, where permitted, to send product updates you can opt out of at any time.

To comply with our legal obligations and to enforce our terms.

Cookies and analytics

We use essential cookies to keep you signed in and to remember your preferences. These are necessary for the Service to function.

We use privacy-focused product analytics (PostHog) to understand how the Service is used so we can improve it. This usage data is hosted in the European Union. We do not use advertising cookies and we do not sell your personal information.

You can control or clear cookies through your browser settings; some features may not work correctly without essential cookies.

How we disclose information

To service providers who help us run the Service, such as hosting, email and SMS delivery, product analytics, and payment processing, under confidentiality and data-protection obligations.

When required or authorised by law, or to protect the rights, safety, and security of users and the public.

In connection with a business transfer such as a merger or acquisition. We do not sell your personal information.

Overseas disclosure

Some of our service providers store or process data outside Australia (for example, analytics data hosted in the European Union). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your account data, subject to records we must keep by law.

Security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a privacy concern, contact us at [email protected] and we will work to resolve it. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated date.

Contact

Questions about this policy, or to access or correct your information? Contact us at [email protected].