Privacy Policy

Overview

This Privacy Policy explains how Embercabin ("we", "us") collects, uses, and protects information when you use our software and websites (the "Service"). This is placeholder text to be reviewed and finalised before launch.

Information we collect

Account information you provide when you sign up, such as your name, email, business name, and password.

Business and customer data you enter into the Service, such as bookings, services, schedules, customer and pet records, and payment records.

Usage and device data, such as log data, IP address, browser type, and how you interact with the Service, collected to operate and improve it.

How we use information

To provide, maintain, and secure the Service; to process bookings and payments; to provide customer support; and to send service-related communications.

To improve and develop features, and, where permitted, to send product updates you can opt out of.

To comply with legal obligations and enforce our terms.

How we share information

With service providers (subprocessors) who help us run the Service, such as hosting, email/SMS, and payment processing, under appropriate confidentiality and data-protection terms.

When required by law, or to protect the rights, safety, and security of users and the public.

In connection with a business transfer such as a merger or acquisition. We do not sell your personal information.

Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.

International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

Children

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated date.

Contact

Questions about this policy? Contact us at [email protected].